FREQUENTLY ASKED QUESTIONS
IS YOUR MSM NATURAL/ORGANIC/SYNTHETIC/CRYSTALLISED/DISTILLED?
Contrary to what many companies would have you believe, MSM cannot be extracted from trees or plants. All MSM has to be made in laboratories, using various techniques, and chemicals. Our OptiMSM is the best that can be produced, being made from wood pulp, then distilled 4 times for maximum purity, having 5000x less heavy metals than in crystallised petrochemical MSM. For a better explanation, read our article
WHY IS YOUR MSM MORE COSTLY THAN MANY OTHER SITES?
Petrochemical MSM is extremely cheap to produce by comparison to the “wood pulp” variety. Again, distilling the MSM is a much longer and more expensive process than crystallising the MSM (and thus trapping impurities in it). The bottom line: OptiMSM is made using the highest standards in the USA, rather than in a generic factory in the Far East - also, we provide free next day delivery worth £10!
WHY DOESN’T YOUR MSM COME IN TUBS/BOTTLES?
Most people already have plenty of tubs and bottles from various supplements, and just end up disposing of excess ones. We use high quality Mylar bags, as they provide an air-tight environment until they are opened, are significantly cheaper than bottles, and are easier and more cost effective to ship.
WHY DOES OPTIMSM POWDER “CLUMP” TOGETHER IN BLOCKS THAT NEED BREAKING UP - WHAT ABOUT FLAKES?
OptiMSM has a very low water content (preventing mould), is much finer than many other brands (allowing for easy dissolving), and isn’t full of “flow agents” to make it pour easily. The end result of those factors, is that it does tend to stick together more than some other brands, especially after being vacuumed packed - but it breaks apart easily with a spoon or knife. This can be completely avoided by purchasing our OptiMSM Flakes - they are much larger, and don’t “clump”.
WILL YOU DELIVER OUTSIDE OF THE UK?
Unfortunately, no. We did used to ship MSM to any country, but had large numbers of packages not arrive, or be damaged upon arrival - and since properly insured international deliveries are expensive, most people chose not to do so, and we were unable to claim losses on dozens of packages.
The only exceptions is on bulk orders (normally for commercial purposes), where the recipient is willing to pay for an insured courier service. For orders under 5/10KG, it would not be worth it once shipping costs had been applied. For an accurate price on a bulk shipment outside the UK, please email us.
DO YOU SELL LARGER AMOUNTS, OR SUPPLY TO BUSINESSES?
Yes, we do supply to other businesses such health stores, gyms, clinics, and stables. Most businesses purchase 20KG boxes of OptiMSM from us. Obviously, the greater the quantity bought, the cheaper it becomes. Also, we do discounts for repeat orders of boxes. Please contact us for prices.